At buaya138, your privacy is more than a legal obligation – it is a core value we uphold. This Privacy Policy clearly explains how we collect, use, store and protect your personal information as our valued player.
Six ways we keep your personal data protected and handled responsibly at all times
All data transmitted between your device and buaya138's servers is encrypted using SSL 256-bit standards – the same level of security technology used by Malaysian banking institutions.
Buaya138 has never and will never sell, rent or disclose your personal data to third parties for marketing purposes without your explicit prior consent.
All our data management practices are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct periodic compliance reviews to ensure these standards are consistently upheld.
You have the full right to access, correct, transfer or request deletion of your personal data at any time. This right is protected and easy to exercise through our platform.
Your data is stored on servers protected by strict access controls, intrusion detection systems, and regular backups. Only authorised personnel are permitted to access sensitive information.
In the event of a data breach involving your information, buaya138 is committed to notifying you within the timeframe required under Malaysian law.
This Privacy Policy is issued by buaya138 and applies to all users, visitors and registered members of the buaya138 platform at buaya138.wine. We care about the privacy of every individual who interacts with us, and this document is designed to explain clearly – not in complex legal language, but in terms you can understand – how your personal data is managed.
By registering, accessing, or using the buaya138 platform in any way, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision herein, please discontinue use of the platform and contact us to close your account.
This Privacy Policy is to be read together with Terms & Conditions and Responsible Gaming Policy buaya138. Together, these three documents form the complete framework for our user protection measures.
Buaya138 collects your personal information from various sources throughout your interactions with our platform. The following are the types of data we may collect:
| Data Type | Example | Requirement |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | Mandatory (KYC) |
| Contact Information | Email address, phone number | Mandatory |
| Financial Information | Bank account number, e-wallet account holder name | Mandatory (payments) |
| Account Information | Username, password (encrypted) | Mandatory |
| Verification Documentation | MyKad copy, bank statement | Upon request |
Buaya138 does not collect sensitive data such as health information, religious beliefs or sexual orientation. We only collect data that is strictly necessary for platform operations and legal compliance.
Your personal data is used by buaya138 solely for legitimate purposes, limited to the following:
Buaya138 does not sell or disclose your personal data to third parties for their own commercial purposes. However, under limited and controlled circumstances, we may share information with the following parties:
We work with carefully selected third-party service providers to support platform operations – including payment processing, identity verification, data analytics, and technical infrastructure. All service providers are bound by strict confidentiality agreements and may only use your data for purposes we have specified.
Buaya138 may disclose your information to Malaysian authorities when required by law, court order or a legitimate regulatory body. This includes investigations related to financial crime, money laundering or directives from Bank Negara Malaysia.
All data sharing with third parties is recorded and monitored. We ensure that every disclosure complies with PDPA 2010 and applicable data protection principles.
Buaya138 employs multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction:
As a buaya138 user and a Malaysian citizen or resident, you have the following rights under PDPA 2010 and our privacy policy:
To exercise any of the rights above, please contact our Privacy Officer team by email at privacy@buaya138.wine. We will process your request within 21 business days.
Buaya138 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
These cookies are essential for the platform's core functionality — including login authentication, session management and security. Without them, the platform cannot operate properly and they cannot be disabled.
Used to understand how users interact with our platform – which pages are visited most, how long sessions last, and where users encounter difficulties. This information is used in aggregate form for platform improvements.
These cookies store your personal preferences such as language selection, interface theme, and game settings so you don't have to reconfigure them each time you log in.
You can manage or disable cookies through your web browser settings. However, doing so may affect the functionality and user experience of the buaya138 platform.
Buaya138 retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of your active account | Service operations |
| Transaction Records | 7 years after account closure | AML legal requirements |
| KYC Verification Documents | 5 years after account closure | PDPA & regulatory compliance |
| Communication Logs | 2 years | Dispute resolution |
| Analytics Data | 13 months (in aggregate form) | Platform improvement |
Buaya138 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or technological developments. When material changes are made, we will:
Your continued use of the buaya138 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how buaya138 handles your personal data, please contact our Privacy Officer through the channels below. We are committed to responding within 21 business days:
For complaints that cannot be resolved directly with us, you have the right to escalate the matter to Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital Malaysia.
As a Malaysian player, you are protected under PDPA 2010 – know your rights and use them
Request a complete copy of all personal data we hold about you, delivered within 21 working days.
Update or correct any inaccurate or outdated personal data via your account settings or through our support team.
Request the deletion of your personal data when it is no longer required, subject to legal obligations.
Withdraw consent for specific processing activities – including marketing communications – at any time.
Obtain your data in a structured format that can be transferred to another service provider of your choice.
Report any privacy concerns to us or directly to the JPDP Malaysia if you are not satisfied.
Answers to the most frequently asked questions about how we protect your data
We're happy to assist in Bahasa Melayu – for any questions about your data privacy
Privacy@buaya138.wine
Available on the buaya138 platform
Within 21 business days
Switch to a platform that truly respects your privacy. Register for free at buaya138 and enjoy digital entertainment safely and responsibly.
Platform for Malaysian players aged 18 and above. Please play responsibly.